I recently sent a bag there for repair. I purchased it last year from Von Maur and one of the straps began to tear. I went to the Coach store downtown in my city and they sent it off with no problem for repair. It took about 6 weeks but it was worth it because they put new hardware on my entire bag!!
I was so excited to have my bag back and that Coach stands behind their products. As long as they keep making fantastic designs and continue with the customer service, they will always have a fan! Below are my Coach bags and a few of my new favorites from this season. Enjoy!!!
Me with my Coach Madison Lindsay Satchel
I sold this a few months ago.
My pink Coach diaper/laptop tote
This season's new Baby Bag Tote from Coach
My favorite; I would love to get this in all 5 colors!
(all photos are my own and google.com)